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UPDATE 3/16/2024! We're currently up-to-date enough on our Help Desk to usually be able to guarantee a quick response. Our hope is that the Help Desk service makes it easier to keep up to date and make communication about certain types of common and urgent problems quick and simple for both parties. If you're waiting for a response on a Help Desk request, no worries, we've got it, you're in our queue and we'll be taking care of it as quickly as possible. Best wishes, everyone!